Chase clarified that the 5x points bonus category for office supply purchases on its Ink Plus business credit card will remain active, walking back confusion caused by a mistaken email sent to cardmembers.
The company initially sent communications suggesting the lucrative office supply rewards category would expire, sparking concern among cardholders who depend on that benefit for business spending. Chase has now issued a correction confirming the 5x points multiplier at office supply retailers stays in place with no end date announced.
This reversal matters for small business owners and entrepreneurs who strategically use the Ink Plus card to accumulate rewards on regular office expenses. The 5x category has long served as one of the card's primary attractions, alongside other bonus categories like internet, cable, and phone services. Cardmembers planning cash flow around bonus category earnings received conflicting information that prompted unnecessary worry.
Chase stated it would send corrected communications to affected cardholders to eliminate further confusion. The company did not explain what triggered the erroneous email or provide details on the timeline for corrected messaging.
The Ink Plus card maintains its position as a competitive option for business credit products, particularly for companies with steady office supply spending. The card carries a $95 annual fee and offers additional benefits including cell phone protection and extended warranty coverage on purchases. Business owners evaluate rewards cards partly on the stability of bonus categories, making category changes significant enough to trigger communication reviews.
This incident underscores the importance of cardholders verifying account changes through official Chase channels before adjusting spending patterns. For those holding multiple business credit cards, sudden category shifts can affect optimization strategies that balance earning across different issuers. Chase's quick correction preserves the card's appeal and prevents unnecessary migration of cardmembers to competing business card products from American Express, Bank of America, or other issuers offering similar rewards structures.