Accor's new Hosting Change sustainability roadmap for 2026-2030 connects environmental and social commitments directly to hotel financial performance across its network of more than 5,800 properties in 110 countries. The strategy focuses on four areas: future-proof operations, guest experience, talent, and the broader ecosystem.
Coline Pont, who returned to Accor in 2025 as chief sustainability officer and joined the Group Management Board, said the roadmap was designed to address practical questions. "What does this mean for my hotel, for my team, for my day-to-day decisions?" she stated.
The business case for owners centers on three levers. Energy and water represent about 7% of annual operating costs, and Accor cut water intensity by 5.2% in 2025. More than 73% of Accor's largest corporate clients require ESG criteria when selecting hotel partners. Owners who invest in sustainability also protect long-term asset value as investors price sustainability into valuations.
The strategy programs carbon reduction, food waste, diversity and inclusion, and eco-certification. Four "Extra Miles" focus on reducing energy, water, and waste; making plant-forward food desirable; opening employment pathways; and supporting people affected by violence. Accor aims for 35% plant-forward dishes by 2030 while keeping meat on the menu.
Regional autonomy shapes implementation. Mövenpick Petra converted 90% of rooms from bathtubs to walk-in showers. Raffles Bali built a dual-source water system that returns 97% of drawn water back to the land. Accor created a Sustainability Owners Advisory Board representing around 50% of its network.
On talent, Accor rolled out a School for Change program to employees since 2022 to integrate sustainability into daily work decisions. Women hold 41% of roles above vice president level. Through partnerships with NGOs, Accor's Social Mobility program commits to certifying 20,000 people by 2030 and offering training and mentorship to people facing employment barriers.
Accor phased out single-use plastics beginning in 2019 and has removed more than 50 types across the network. Last year, 25,000 people benefited from solidarity projects, and ALL loyalty program members donated 9 million points to social and environmental causes. Today, 98% of Accor's nominated suppliers are certified through EcoVadis, and in 2025 the group won the World Sustainable Travel and Hospitality Award for its supply chain decarbonization program.