A Southwest Airlines passenger witnessed a verbal argument between flight attendants on November 6 during flight 557 from Dallas Love Field to Kansas City. The crew announced one flight attendant was sick, but the pilot later told passengers the issue was "personality differences."
The Boeing 737-700 pushed back from the gate at 5:12 p.m., more than two hours behind its 2:25 p.m. scheduled departure. The plane landed in Kansas City at 6:16 p.m., running 2 hours and 21 minutes late. A maintenance issue resolved about ten minutes after boarding contributed to the delay, but the passenger attributed much of the wait to the crew dispute.
According to the passenger account shared on Reddit, one flight attendant quit and another was asked to leave after the argument occurred in front of passengers. Losing a required crew member means airlines must find a replacement before departure. The aircraft continued to Nashville and then Knoxville that evening, arriving in Knoxville at 10:47 p.m. Eastern, 2 hours and 12 minutes late.